Privacy Policy

Last updated: November 2, 2025

Elise Atelier Charleston operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a refined and secure shopping experience. Elise Atelier Charleston is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, we may collect the following categories of personal information:

Contact Information
Name, billing address, shipping address, phone number, and email address.

Payment Information
Credit card or debit card details, payment confirmation, transaction details, and other financial information necessary to complete your purchase.

Account Information
Username, password, preferences, and account settings.

Order & Transaction Information
Items viewed, added to cart, purchased, returned, exchanged, or canceled, and order history.

Communication Information
Information you provide when contacting customer support or communicating with us.

Device & Usage Information
IP address, browser type, device details, and information about how you interact with our website.

How We Collect Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you browse our website

  • From service providers who assist us in operating our business

  • From marketing or business partners

How We Use Your Information

We use your personal information to:

Provide and Improve Our Services
Process payments, fulfill orders, arrange shipping, manage returns, maintain your account, and personalize your shopping experience.

Marketing and Communication
Send promotional emails, special offers, or updates about our collections. You may unsubscribe at any time.

Security and Fraud Prevention
Protect your account, verify transactions, and prevent fraudulent activity.

Customer Support
Respond to inquiries and provide assistance regarding your orders.

Legal Compliance
Comply with applicable laws, regulations, and legal processes.

How We Share Information

We may share your personal information with:

  • Shopify, which powers our online store

  • Payment processors and shipping providers

  • IT, analytics, and customer support service providers

  • Marketing partners for advertising purposes

  • Legal authorities if required by law

We do not sell your personal information.

Shopify Relationship

Our store is hosted by Shopify. Shopify processes certain personal information to help us operate and improve our business. Information you provide may be transferred and stored outside your country of residence.

To learn more about Shopify’s privacy practices, please visit Shopify’s Privacy Policy at:
https://privacy.shopify.com

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and personalize your experience. You may manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on your state of residence in the United States, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of targeted advertising

  • Receive a copy of your personal data

To exercise your rights, please contact us using the details below.

We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: support@eliseatelier-charleston.com

For the purposes of applicable data protection laws, Elise Atelier Charleston is the data controller of your personal information.